Privacy Policy

Effective Date: January 15, 2026

Last Updated: January 15, 2026

Trace Crossings Veterinary + Pet Wellness, P.C. (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide to us, including:

• Contact information (name, email, phone number, address)
• Pet information (names, medical history, vaccination records)
• Payment information
• Appointment details and communication records

We also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use your information to:

• Provide veterinary services and maintain medical records
• Schedule appointments and send reminders
• Process payments
• Communicate with you about your pet’s care
• Send practice updates and newsletters
• Improve our services
• Comply with legal and professional requirements

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our practice (software providers, payment processors, phone systems)
• Other veterinary professionals when necessary for your pet’s care
• Law enforcement or regulatory authorities when required by law

Photos and Videos

We may take photos or videos during our services for marketing, educational, or medical documentation purposes. Images may be used on our website, social media, and other marketing materials. If you prefer not to have photos taken or used, please let us know in writing before your appointment.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure.

Your Rights

You may:

• Request access to your information
• Request corrections to your information
• Request deletion of your information (subject to record-keeping requirements)
• Opt out of marketing communications at any time

Medical Records

We maintain your pet’s medical records in accordance with Alabama veterinary regulations, typically for a minimum of three years.

Cookies

Our website uses cookies to enhance your experience. You can control cookies through your browser settings.

Children’s Privacy

Our services are not directed to individuals under age 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Trace Crossings Veterinary + Pet Wellness, P.C.

Email: [email protected]
Phone: 205-509-1499
Address: 3300 Trip Run, Hoover, AL 35244