At Trace Crossings Veterinary + Pet Wellness, we believe quality veterinary care should be accessible to everyone—and that includes our website. We’re committed to making our online presence usable for all visitors, regardless of ability or technology.
Our Commitment
We’re working to ensure our website meets or exceeds the standards outlined in the Web Content Accessibility Guidelines (WCAG 2.1 Level AA). Because just like our mobile veterinary service comes to you, our website should come to everyone.
What We’re Doing
Our website includes:
- Clear navigation: Easy to find what you need (no treasure hunt required)
- Alt text for images: Screen readers can describe our adorable pet photos
- Keyboard navigation: No mouse? No problem
- Readable fonts: Large enough to read without squinting
- Color contrast: Text that stands out against backgrounds
- Mobile-friendly design: Works on phones, tablets, and computers
- Simple language: We avoid unnecessary veterinary jargon (mostly)
Known Limitations
We’re honest about where we fall short:
- Some third-party tools we use (appointment scheduling, payment processing) may not be fully accessible
- Older content might not meet current standards yet (we’re working on it)
- PDFs and documents may have accessibility issues (we’re updating these)
- Videos might not all have captions yet (this is on our list)
We’re actively working to improve these areas. Rome wasn’t built in a day, and neither is a perfectly accessible website.
Assistive Technologies
Our website should work with:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
- Most modern browsers (Chrome, Firefox, Safari, Edge)
If something’s not working right, please tell us—we want to fix it.
Need Help?
If you encounter accessibility barriers on our website, we want to know. Seriously. We can’t fix what we don’t know about.
Contact us:
📧 Email: [email protected]
📞 Phone: 205-509-1499 (Tell Taylor you need to speak with the clinic about accessibility!)
📍 Mail: 3300 Trip Run, Hoover, AL 35244
Please describe:
- What you were trying to do
- What problem you encountered
- What assistive technology you’re using (if any)
We’ll respond within 3 business days and work with you to provide the information or service in an accessible format.
Alternative Access
Can’t use the website? No problem. You can:
- Call us directly: 205-509-1499 (we love talking to people)
- Email us: [email protected]
- Text us: We respond to text messages
- Schedule in person: We’re mobile, so we come to you anyway
We’ll happily schedule appointments, answer questions, and provide information over the phone or via email.
Accessibility in Our Services
Accessibility isn’t just about websites. Our mobile veterinary practice is designed to be accessible:
- We come to you: No need to transport pets or navigate a clinic
- Flexible scheduling: We work around your needs
- Clear communication: We explain everything in plain language
- Patient with questions: Ask us anything, as many times as needed
- Physical accessibility: We bring the clinic to your home, eliminating physical barriers
Ongoing Efforts
Accessibility is a journey, not a destination. We’re committed to:
- Regular accessibility audits
- Staff training on accessible communication
- Updating content to meet current standards
- Testing with real users and assistive technologies
- Listening to feedback and making improvements
Feedback Welcome
Found something that doesn’t work? Have suggestions? Please tell us. We genuinely appreciate feedback and use it to make things better.
Think of it like this: If you wouldn’t hesitate to tell us your dog ate something weird, don’t hesitate to tell us about website issues either. We want to help in both situations.
